Replacement & Refund Policy

REVISED 10 OCT 2026

SPEC SHEET

Change of mind Not accepted — every item is made to order
Damaged, defective or wrong item Free replacement if reported within 7 days of delivery
Proof needed Unboxing video plus photos of the item and box
Refund Only if we cannot replace the item, or if we cancel

Why we don't take returns

Each Layerly product is 3D-printed after you place your order, in the colour you picked. We cannot restock or resell a returned piece, so we do not accept returns or give refunds for a change of mind, a wrong colour choice, or a product that turned out not to suit your space.

What our 7-day replacement covers

  • The item arrived cracked, snapped or crushed during transit.
  • A print defect that affects use — layers splitting apart, a warped part that won't fit, or missing pieces.
  • An electrical part that doesn't work on arrival, for example a lamp that won't light.
  • You received a different product or colour from the one you ordered.

Fine layer lines, slight texture changes and very small surface marks come from the 3D-printing process. They are not defects.

How to claim a replacement

  1. Within 7 days of delivery, email layerlystore@gmail.com with your order number.
  2. Add your unboxing clip, plus sharp pictures showing the fault and the shipping carton.
  3. We reply within one working day. Once approved, we print a fresh piece and ship it free. We may ask you to send the faulty part back, and if we do, we arrange the pickup.

When money is refunded

If a replacement isn't possible, for example because a colour has been discontinued, or if we cancel the order ourselves, we refund the full amount. Prepaid money returns along the route it came; for COD buyers we transfer to whichever UPI handle or bank account they give us. Either way, expect it within 5–7 working days of approval.

— Layerly print studio, Gandhinagar · layerlystore@gmail.com